Accessibility

    Our technology and the transportation provided by drivers have transformed mobility for many people with disabilities, and we’re committed to continuing to develop technologies that support everyone’s ability to easily move around their communities.

    1. Riders with disabilities

    PAS41’s technology is helping to increase mobility and independence for riders with disabilities, with features and capabilities like these:

    Cashless payments

    PAS41’s cashless payment option simplifies the payment process, reducing the need for riders to worry about counting out cash or exchanging bills with a drivers.

    On-demand transportation

    With NEM-PAS (an option in PAS41 App) riders with disabilities can order a Non- Emergency Medical Transport .They no longer have to book Special Transport by various means.

    Upfront pricing

    PAS41 uses upfront pricing to let riders know the cost of their trip before they request a ride. This gives them peace of mind and helps eliminate the risk of fraud.

    Anti-discrimination policies

    Every trip request a rider makes is automatically matched to a nearby driver by the PAS41 app, reducing opportunities for unlawful discrimination to interfere with the process of securing reliable, affordable transportation.

    Service animal policies

    For riders who are blind or low-vision and may be traveling with service animals, PAS41’s Community Guidelines and Service Animal Policy clearly require drivers to comply with all applicable laws regarding the transportation of service animals.

    Share your ETA and location

    Riders can easily share their ride details, including the specific route and estimated time of arrival, with loved ones for extra peace of mind. Friends or family members will receive a link where they can see the driver’s name, photo, and vehicle information, and track where the rider is on the map in real time until they arrive at their destination—all without downloading the PAS41 app.

    2. Riders with mobility disabilities

    We’re using technology to make transportation more accessible and reliable for riders with mobility disabilities, including through WAV (wheelchair-accessible vehicles) NEM-PAS Services.

    Equipped vehicles

    PAS41’s WAV lets riders who use non-folding motorized wheelchairs connect with drivers in wheelchair-accessible vehicles equipped with ramps or lifts.

    Available around the world

    We’re using several WAV models in cities around the world (including New Deli, Houston, Chicago, London, Los Angeles, New York, Philadelphia, San Francisco, Toronto, and Washington ; etc) to determine which wheelchair-accessible vehicle options best meet the needs of riders and drivers.

    3. Riders who are blind or low-vision

    With iOS VoiceOver, Android TalkBack, and wireless Braille display compatibility, the PAS41 app makes it easier for riders who are blind or low-vision to get where they need to go.

    4. Riders with service animals

    Please check our Service Animal Policy

    5. Riders who are deaf or hard of hearing

    Audio isn’t needed for full functionality of the PAS41 app. Assistive technology such as visible and vibrating alerts can help riders who are deaf or hard of hearing use the PAS41 app easily, and in-app features, such as the ability to enter a destination, can facilitate non-verbal communication between the rider and driver.

    For any kind of assiatnce / inquiries or complaints please reach out to us at: help@pas41.com